Retail Store Manager

Goodwill Northern New England•South Portland, ME

17h•Onsite

About The Position

Goodwill Northern New England is seeking a motivated, results-oriented Retail Store Manager to lead a retail team and support the organization’s community mission. Store revenues fund Goodwill programs, and the organization’s reuse efforts help keep millions of pounds of goods out of local landfills each year. The Store Manager leads employees, maintains customer service and store standards, oversees inventory and merchandise quality, drives sales, manages budgets and financial performance, and ensures compliance with Goodwill policies and applicable laws. The role also represents Goodwill in the local community and builds relationships with customers, donors, and community partners. The position is located at Millcreek in South Portland, Maine, and requires schedule flexibility, including evenings and weekends.

Requirements

Associate degree or equivalent experience.
One of the following: two years of successful supervisory experience at Goodwill; at least two years of successful store manager experience with full P&L responsibility in a small-box environment; or at least one year of successful management experience in a big-box environment.
Strong leadership and team management skills.
Excellent customer service and communication skills.
Knowledge of retail operations, including inventory management and pricing strategies.
Familiarity with retail point-of-sale systems and inventory tracking software.
Ability to work a flexible schedule based on business needs, including evenings and weekends.

Nice To Haves

Bachelor’s degree in business, retail management, or a related field.
Bilingual proficiency in English and Spanish or another relevant language.
Experience working with diverse and inclusive teams.
Passion for sustainability and Goodwill’s mission of creating opportunities for people with diverse challenges.

Responsibilities

Recruit, train, and manage employees; foster a positive and productive work environment.
Set performance expectations, provide coaching and feedback, and promote staff development.
Ensure excellent customer service and maintain standards for customer interactions, merchandising, and store cleanliness.
Oversee inventory control, including pricing, stocking, and merchandise rotation, to maximize sales and minimize waste.
Develop and implement sales-growth strategies, including merchandising displays, promotions, and customer engagement initiatives.
Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
Maintain merchandise quality standards and ensure items meet Goodwill quality guidelines.
Ensure compliance with Goodwill policies and federal, state, and local laws and regulations.
Represent Goodwill in the local community and build positive relationships with customers, donors, and community partners.