Retail Store Manager - Ice Cream

Sundae Artisan Ice Cream • Glenwood Springs, CO

11d • $58,000 - $62,000 • Onsite

About The Position

Sundae is looking for a Retail Store Manager to join their leadership team. This is a hands-on management opportunity that is both fun and challenging, with the potential for meaningful influence over a team. Sundae is an established artisan ice cream business focused on sharing joy, being a friendly face in the community, and providing a fun workplace with career advancement opportunities. They aim to be 'THE place to work' and are looking for a candidate who is skilled in customer service, a compassionate leader, self-motivated, organized, a people coach, coachable, and a great team player. This role can be a first-time management opportunity or a new challenge for experienced leaders.

Requirements

• 3+ years of customer service experience or equivalent required
• 1+ year of high-volume foodservice management, team leadership experience or equivalent required
• High school diploma or equivalent required
• 18 years of age or older
• Proficient in Microsoft Office and Outlook
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)

Nice To Haves

• 2+ year of foodservice experience preferred

Responsibilities

• Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment
• Uphold Sundae’s standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention
• Confidently cultivate and grow a team by regularly assessing and developing direct reports to ensure they are engaged and motivated with a constant focus on being an exceptional employer
• Efficiently recruit, hire, train and retain talented employees
• Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary
• Support business requirements by being available for on call and emergency coverage
• Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
• Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands
• Maintain exceptional cleanliness, organization, and appearance throughout the store
• Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics
• Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required
• Intentionally interact with the local community to maintain strong ties and foster connections
• Collaborate closely with the Production Manager to ensure cohesive retail and production operations, supporting consistent product quality and operational success.
• Participate in and contribute to regular staff, management, and leadership meetings
• Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling

Benefits

• Annual reviews and performance-based raises
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group Health Plan benefit (50-100% employer contribution to premiums)
• Dental Plan benefit (50-100% employer contribution to premiums)
• Free treats & product discounts
• Individualized mentorship and growth opportunities
• Fitness reimbursement benefit
• Housing opportunity available (short or long-term, approx. 25-mile commute from work location)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED