Geauga County- Retail Store Manager
About The Position
Join us in making a meaningful impact in Geauga County, Ohio! Help lead a Goodwill store. As a store manager, you'll plan and direct all phases of store operations to achieve sales and profitability goals while controlling costs. Store managers are also responsible for creating a positive and desirable work environment. You'll also establish the store as a community partner by building relationships with customers. At Goodwill, we are committed to serving our community by delivering high-quality goods, fostering a supportive environment, and maintaining an inclusive and equitable workplace. Our mission is to act as stewards of donations and the environment while celebrating success and adapting to change.
Requirements
- 2+ years of external management experience, or 1 year of internal management experience
- Retail sales experience or demonstrated potential for management
- Strong interpersonal, communication, organization, and time management skills
- Good judgment, problem-solving, and delegation skills
- Knowledge of merchandise such as name brand, antiques, vintage, and collectibles
- Able to identify different shades and tones of color
- Computer experience
- First aid and CPR certification required (can get certified after hire)
- Valid driver's license and auto insurance
- Ability to work nights, weekends, and some holidays is a must
- Background check required
Nice To Haves
- Bachelor's or associate degree in business management preferred
Responsibilities
- Oversee daily store operations, staff scheduling, and the collection, processing, and pricing of donated goods
- Recruit, coach, evaluate, and develop your team, and handle day-to-day employee relations
- Manage cash operations and transaction accuracy, and handle customer disputes and exchanges
- Approve employee time and manage attendance in agency software, and partner with HR on policy issues
- Build a pipeline of internal talent for store leadership, working with the Regional Director
- Ensure compliance with retail, safety, and security policies and CARF standards, and model safe work habits
- Maintain the building and property, and oversee merchandising
- Review store metrics and performance data, and use them to drive improvements and growth
- Build relationships across departments, and deliver world-class customer service
- Lead the team in the "You Changed a Life" campaign
Benefits
- Bonus incentive plan
- Daily Pay
- Generous paid time off
- Retirement planning with company match
- Employee Assistance Program
- Employee discount
- Medical, dental, & vision benefits at a fraction of the premium cost
- Short-term and long-term disability insurance at no cost
- Life insurance at no cost
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
