Retail Store Manager (Backcountry Outlet)
About The Position
Backcountry Outlet is a new retail division built on a simple idea: expert gear guidance paired with accessible pricing. It’s a place where seasoned skiers, first-time mountain bikers, and families alike can confidently gear up for what’s next. Our stores are powered by Gearheads who live the lifestyle—skiing, riding, hiking, and climbing—and bring that credibility to every customer interaction. This isn’t transactional retail; it’s about connecting people to the right gear, providing expert ski, snowboard, and bike services, and creating a reason to come back. As Store Manager, you’ll oversee all operations of a Backcountry Outlet location, owning both business results and the customer experience. You’ll drive sales, rentals, service (including ski, snowboard, and bike services), and team development while setting the standard for operational excellence, expertise, and accountability.
Requirements
- 5+ years of retail leadership experience, preferably in outdoor retail
- Proven track record of achieving sales targets and maximizing profitability
- Strong leadership, communication, and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to prioritize, adapt quickly, and thrive in a fast-paced environment
- Proficiency with Microsoft Office, POS systems, and scheduling tools
- Passion for the outdoors and outdoor products, including ski, snowboard, and bike gear
Responsibilities
- Lead all store operations: sales, Omni, ski/snowboard/bike rentals and services, customer experience, inventory management, scheduling, payroll, events, partnerships, and visual merchandising
- Monitor performance metrics, develop action plans, and achieve sales and profitability goals
- Recruit, train, and develop a team of Gearheads who provide technical expertise and support for customer outdoor pursuits
- Ensure elevated customer experience and consistent selling productivity across both retail and service offerings
- Build loyalty through positive interactions and community engagement initiatives
- Manage inventory levels, shrink, and assortment strategy with merchandising teams
- Promote a positive, collaborative, and accountable work environment
- Maintain strong relationships with vendors, carriers, landlords, and other stakeholders
- Collaborate with the online store team to ensure a seamless, multi-channel customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
