Retail Store Manager III, Santa Rosa, #402

Gopuff•Santa Rosa, CA

13d

About The Position

The Store Manager motivates and inspires the team to achieve store productivity goals. The manager analyzes business and market trends and historical data to create strategies that drive sales. They lead a team that includes the Assistant Manager, Head Clerks, Receiving Manager, and Sales employees, and manage payroll budgets and store-controlled expenses to ensure the store's contribution is on target. The role is responsible for overall store operations, customer experience, staffing and scheduling, merchandising, employee development, sales performance, expense and inventory controls, and communication with the District Manager and corporate office. The Store Manager also builds customer loyalty and community relationships, including identifying opportunities to drive store traffic through local events.

Requirements

3–5 years of experience in retail store management.
Strong verbal and written communication skills.
Excellent organization and problem-solving skills, with strong project management skills.
Strong interpersonal skills to communicate confidently with internal and external customers.
Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
Ability to use rigorous logic and methods to solve problems effectively.
Ability to build constructive and effective relationships.
Ability to influence at all levels and work effectively within a team while assertively driving successful management strategies.
Ability to present ideas and directions that lead others to action.
Ability to set objectives and goals, organize work to meet and exceed goals, and demonstrate strong organizational and time-management skills.
Strong listening skills.

Responsibilities

Assume overall responsibility for the store.
Create a welcoming customer environment by greeting and assisting customers and responding promptly to inquiries and needs.
Model desired staff behaviors, including driving sales, handling complicated sales, cash management, inventory management, and customer follow-up.
Maintain a strong leadership presence and ensure customers receive exceptional service.
Ensure store and associate appearance meet company standards.
Prioritize, plan, and adjust schedules to maximize sales and maintain appropriate staffing levels.
Review payroll consistently.
Plan, coordinate, and execute merchandising direction, campaigns, and sales promotions in a timely manner.
Coach team members in the moment and provide consistent, constructive feedback.
Use company tools to diagnose opportunities and develop action plans to improve performance.
Ensure staff are trained and knowledgeable in customer service, merchandise, and operations.
Assess staff performance through feedback, coaching, development plans, and performance appraisals.
Forecast and reforecast business, focusing on productivity to meet sales goals.
Enforce company policies and procedures, including health, safety, and security policies.
Manage store-controlled expenses to budget and identify opportunities to increase contribution.
Manage and control shrink.
Communicate regularly with the District Manager about business strengths, opportunities, and trends.
Identify opportunities to drive store traffic through community events, such as weddings and parties.
Partner with corporate office personnel to increase sales, promote merchandise categories, and expand markets.
Build customer loyalty and relationships within the local community.
Ensure pricing, signage, and displays are correct at all times.
Receive vendor deliveries and stock the sales floor in a timely manner.
Monitor inventory stock levels.