Retail & Specialty Pharmacy Director

Riverside Hospital•Newport News, VA

1d•Onsite

About The Position

The Retail & Specialty Pharmacy Director provides strategic leadership for Riverside's retail and specialty pharmacy services division, ensuring exceptional financial, operational, and clinical performance. This role leads the development and execution of strategic priorities, drives growth and innovation, and ensures regulatory and accreditation compliance. The Director leads a high-performing team to deliver consistent, compliant, and patient-centered pharmacy services, ensuring high reliability across all locations. This leader strengthens payer and manufacturer relationships and enhances system value through improved access, outcomes, and efficiency. The position is fully accountable for operational execution, performance management, business results, and advancement of Riverside's strategic goals.

Requirements

Bachelors Degree, or higher in Pharmacy (Required)
3 years of progressive pharmacy leadership experience within a health system (Required)
2 years of retail & specialty experience within a health system (Required)
Licensed Pharmacist - Virginia Department of Health Professions (VDHP) within 90 Days (Required)
340B University OnDemand - Apexus within 180 Days (Required)

Nice To Haves

Comprehensive knowledge of retail and specialty pharmacy operations, accreditation standards (URAC/ACHC), payer/manufacturer requirements, and medication-use processes
Knowledge of workflow design, technology platforms, automation, analytics, and digital engagement tools.
Understanding of performance improvement, quality management, and high-reliability operations
Strong executive leadership presence with ability to motivate, coach, and retain high-performing teams
Advanced analytical skills to interpret financial, operational, and clinical data to drive outcomes.
Excellent communication and relationship-building skills with influence across all organizational levels, payers, providers, and other stakeholders
Skilled in strategic planning, business development, and leading change or technology initiatives
Ability to execute strategic plans, lead multi-site operations, drive innovation, and make complex decisions while fostering a culture of accountability, safety, service excellence, and high performance

Responsibilities

Develop, lead, and execute the system’s strategic plan for retail and specialty pharmacy including growth initiatives, new business lines, payer and manufacturer partnerships, digital engagement strategies, and clinical program expansion to improve patient access, outcomes, and enterprise value
Provide strategic and operational leadership across all retail and specialty pharmacy sites, ensuring high-reliability operations, excellent patient experience, efficient workflows, and consistent execution of system policies and procedures. Maintain oversight of day-to-day operational performance and ensure functioning, reliable, and effective pharmacy services across all locations
Drive financial performance by developing annual budgets, monitoring revenue and margin metrics, optimizing drug procurement and inventory management, strengthening reimbursement performance, reducing avoidable costs, and leading monthly operational and financial review processes
Lead high-performing leaders & team through effective talent management, hiring, workforce planning, optimal staffing ratios, coaching, performance evaluation, accountability to goals, leadership development, and succession planning across all areas of responsibility
Advance innovation by identifying, evaluating, and implementing new technologies, automation, workflow redesign, digital engagement tools, analytics platforms, and modernized clinical and operational models that increase capacity, improve efficiency, and enhance medication access
Collaborate with organizational leadership, physicians, payers, population health, 340B, employer health plan, infusion, ambulatory, and other partners to align pharmacy services, close medication-access gaps, enhance transitions of care, standardize workflows, and expand pharmacy’s integration across the continuum of care
Ensure operational excellence through rigorous quality management, performance improvement, accreditation readiness (URAC/ACHC), risk mitigation, safety event reduction, and proactive compliance with state and federal law, Boards of Pharmacy regulations, payer requirements, accrediting body standards, and internal Riverside policies
Actively engage in national networks and benchmarking collaboratives to bring leading-edge practices to Riverside