Retail Specialist

Big Top Events Soccer•Madison, WI

1d•Onsite

About The Position

Part-time Retail Specialists are needed to champion the Forward Madison FC brand and deliver customer-first service. Responsibilities include sorting, pricing, stocking, and arranging team merchandise, using the point of sale system (Square), becoming an expert on store products, providing high-quality customer service, checking out in-person guests using POS and following cash handling procedures, taking inventory of products, processing online orders for fulfillment including order picking, packing and shipping, and using heat press equipment to apply badges and jersey customization. Candidates should conduct assigned tasks efficiently and with a high degree of accuracy. Ideal candidates will have availability during business hours (Monday through Friday 10am-5pm) as well as evenings and weekends. In-season, Retail Specialists should expect to work a schedule focused on staffing the store on game days and during other events at the stadium. The retail team also has the responsibility of staffing merchandise pop-up stands on behalf of touring musicians performing at the facility.

Requirements

Availability during business hours (Monday through Friday 10am-5pm)
Availability during evenings and weekends
Availability on game days and during other events at the stadium

Responsibilities

Sort, price, stock, and arrange team merchandise
Use the point of sale system (Square)
Become an expert on store products
Provide high-quality customer service to store guests
Check out in-person guests using POS and follow cash handling procedures
Take inventory of products
Process online orders for fulfillment including order picking, packing and shipping
Use heat press equipment to apply badges and jersey customization
Conduct assigned tasks efficiently and with a high degree of accuracy
Staff the store on game days and during other events at the stadium
Staff merchandise pop-up stands on behalf of touring musicians performing at the facility