Retail Specialist

Arizona Humane Society•Phoenix, AZ

1d•Onsite

About The Position

The Arizona Humane Society is seeking a full-time Retail Specialist to join our team at our Papago Park Campus! This position works a Friday–Tuesday schedule from 10:00 a.m. to 7:00 p.m. If you're passionate about delivering exceptional customer service, enjoy working in a mission-driven environment, and want to make a difference in the lives of animals and the people who love them, we'd love to hear from you! As a full-time Retail Specialist, you'll support the Arizona Humane Society's three pet-centered retail stores while creating a welcoming and enjoyable shopping experience for adopters, pet owners, and members of the community. This role is perfect for someone with a positive, energetic attitude who is passionate about customer service and enjoys building lasting relationships with every guest who walks through the door. In this role, you'll greet and assist customers, recommend products to meet their needs, operate the point-of-sale system, process online orders, and help achieve sales goals. You'll also maintain a clean, organized, and well-stocked retail environment, assist with inventory and cash handling, answer customer inquiries by phone and online, support and train retail volunteers, and assist in the café as needed. If you enjoy working in a fast-paced, mission-driven environment where every purchase helps support animals in need, this is an excellent opportunity to make a meaningful impact.

Requirements

High school diploma/GED required
Arizona Food Handlers Card required
2+ years of retail experience, including inventory assistance, stocking, facing, and product knowledge required
Ability to anticipate customer needs and recommend merchandise to customers
Must possess excellent communication skills and ability to resolve issues effectively
Understanding of retail and cash handling operations required
Must be comfortable working around animals