Retail Showroom Manager

REP Fitness•Lafayette, CO

4d•Onsite

About The Position

REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 180+ fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart. We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized many times – as one of Inc. 5000’s fastest-growing private companies; as Newsweek’s Reader’s Choice Best Exercise Equipment Brand; and as the most popular brand in the home gym market (with cost in mind) by Garage Gym Experiment. From Men’s Health to Self.com, Garage Gym Reviews, and Men’s Journal, REP’s products are consistently named the best in their class. We also boast impressive partnerships, such as providing F45’s functional racks worldwide. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits – and the limits of our equipment. At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in Lafayette, CO at our brand-new, state-of-the-art showroom - and yes, the views of the Rocky Mountains are just as epic as they sound. Nestled in one of Colorado's most charming towns, just minutes from REP headquarters, this is a workplace that actually inspires. Fuel your best work with a fully stocked kitchen loaded with healthy snacks, energy drinks, and protein - because we believe great people deserve great fuel. This is an in-person role, five days a week, and honestly? With a team this passionate and an environment this dialed-in, you'll want to be here. Our Core Values: Think Like a Customer – We empathize with our customers; understand the "why" behind every decision we make. Progress not Perfection – We don’t let perfect get in the way of good; we are better today than we were yesterday. Positive Attitude – Be a glass half-full kind of person and remember to have fun. Teamwork without Ego – We put the team above ourselves; we only win together. Take Initiative – We drive momentum; if there is an opportunity to make us better, we want to hear it. About This Role: Lead the charge at REP Fitness! As the Retail Showroom Manager, you'll be the driving force behind our Denver Showroom - inspiring and guiding a talented team of and Assistant Manager, Sales Specialists, Stockroom Associates, and a Stockroom Supervisor to perform at their best every single day. You'll own the showroom experience from top to bottom - setting the tone for exceptional customer service, keeping operations running smoothly, and rallying your team to crush revenue goals. If you're a natural leader who thrives on energy, accountability, and results, this is your stage.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
The ability to apply common sense in understanding to carry out instructions furnished in written, oral, or diagram form.
The Ability to deal with problems involving several concrete variables in standardized situations.
The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and calculating key performance indicators.
Ability to apply concepts of basic algebra and geometry.
Strong critical thinking and time management skills.
Outgoing, energetic, passionate, and well organized.
Exceptional interpersonal skills, founded on an ability to motivate and mentor others, and deliver world class customer service.
Bachelor's degree (B.A.) from four-year college or university preferred; or two to three years related experience in the following areas or equivalent combination of education and experience.
1-2 years' experience leading and developing a team.
Proficient with Microsoft 365 applications; intermediate to advanced Excel skills.
Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.

Nice To Haves

Experience working in a CRM and/or Shopify as a plus.

Responsibilities

Achieves financial objectives by preparing an annual budget, scheduling expenditures, and planning labor need.
Markets merchandise in accordance with sales promotions and marketing plans and seek ways to better promote the product line and service within the store.
Provide world-class service to in-store, online and virtual customers.
Become a subject matter expert in both REP’s products, and standard operating processes.
Maintain a clean showroom to provide customers with an optimal and safe shopping experience.
Process sales orders, returns, and exchanges.
Engage with the community through local outreach, events, etc.
Plans, staffs, evaluates, and directs work of employees of the DEN Showroom
Lead a high-level team by recruiting, selecting, onboarding, and training employees.
Develop and maintain a schedule for employees, ensuring adequate personnel are on hand to provide outstanding customer support.
Ensure performance standards and procedures are met by the team on a day-to-day basis, through coaching and counseling.
Shadow and observe Retail Specialists once a month, ensuring selling behaviors match the standards set by REP.

Benefits

Medical, dental, vision insurance (Competitive Benefits packages Offered)
Health Savings Account (HSA) with employer contributions
Flexible Spending Account (FSA) options
LTD/STD, Life and AD&D (100% premiums covered by REP)
401k and Roth options with employer match up to 4%
Employee Assistance Program (EAP)
4 weeks of PTO accrued during your first year
48 hours of sick leave annually
7 paid company holidays with an additional floating holiday
Paid parental leave starting day one
Birthday - Paid day off
Unique bonus structure that rewards exceptional individual performance, as well as company-wide performance
Full access to employee gym
Employee discount on REP equipment, apparel, and supplements
Daily snacks and drinks provided by REP (for on-site employees)
Fitness-casual attire
Company and team-building events
Professional growth and development within the organization
Life-work balance