Retail Shop Manager on Duty, East 63rd Street

Equinox•New York, NY

17h•Onsite

About The Position

Equinox is seeking energetic, creative, and enthusiastic Retail Shop Managers-on-Duty for its East 63rd Street flagship location. The Manager on Duty helps direct and motivate the sales team in one Equinox Shop, ensuring excellent customer service, a complete customer experience, and operational excellence. The role takes direction from the Regional, District, or Area Shop Manager and the Assistant Manager on business strategy and action plans to support productivity and compliance with company policies and procedures. The position contributes to monthly sales goals, coaches and develops Style Advisors, maintains knowledge of club and Shop offerings, and supports inventory, loss prevention, training, staffing, scheduling, merchandising, and store presentation. It also builds effective relationships across the business, communicates clearly, and supports company policies and initiatives. Candidates must be available to work a varied schedule based on the needs of the retail business. Pay is $25.00 per hour, with the ability to earn additional incentives.

Requirements

Proven leadership ability and ability to take direction.
Experience in a customer service business; retail experience preferred.
Hardworking and diligent, with honesty and personal integrity.
Excellent time-management, organizational, problem-solving, and communication skills.
Ability to utilize new techniques and ideas.
Availability to work a varied schedule based on the needs of the retail business.
Legal right to work in the United States.

Nice To Haves

Customer service business experience, preferably in retail.

Responsibilities

Contribute to achievement of assigned monthly sales goals and the total monthly store goal.
Coach and develop Style Advisors in selling tactics, tools, and understanding key business metrics.
Ensure an unparalleled customer experience for visitors to The Shop and Equinox.
Maintain knowledge of club and Shop services, programs, and products.
Uphold loss prevention and inventory management policies and ensure team adherence.
Ensure personal and team understanding of communications and training materials, and complete assigned operational tasks accurately and on time.
Assist shop management with hiring, training, coaching, and development of Shop staff.
Assist shop management with scheduling and shift coverage.
Ensure the Shop and its staff reflect company brand standards through merchandising, marketing direction, and dress-code adherence.
Maintain housekeeping and organizational standards on sales floors, at cash wraps, and in stockrooms.
Build effective relationships with employees, colleagues, supervisors, and clients.
Maintain awareness of other departments’ activities and standards to encourage camaraderie and team spirit.
Comply with and enforce company policies and procedures and support company initiatives.
Communicate clearly and effectively at all levels with tact and diplomacy.