Retail Shift Manager
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with opportunities for advancement. The role involves leading the way in customer service and providing development opportunities in a fast-paced environment. EZCORP, a leader in pawn loans, is passionate about customer service and its Team Members. The Retail Shift Leader (Lead Pawn Broker) position offers competitive pay, bonus potential, and benefits. The company provides a structured career path to enhance customer service and leadership skills, with opportunities to train for an Assistant Manager position. The role focuses on providing outstanding customer service, building customer relationships, promoting sales, and processing loans and extensions. It also involves opening and closing procedures, and supervising and coaching team members.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Provide outstanding customer service and build solid relationships with customers
- Promote sales and make deals for a wide variety of pawn items
- Provide a friendly, courteous, and respectful environment
- Process loans and extensions
- Come to jointly satisfactory terms regarding items to be pawned
- Perform opening and closing store procedures
- Supervise and coach store Team Members
Benefits
- Free Health Insurance
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- $.50 raise upon completion of the initial 5-week paid training program
- Transition to Lead Pawnbroker upon completion of the program
- Structured leadership training programs
- 6-month training program for Assistant Manager position
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
