Retail Shift Manager
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with opportunities for advancement beyond a typical retail or fast-food job. The role involves providing excellent customer service, leading team members, and managing pawn transactions in a fast-paced environment. EZCORP, which includes brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the US and Latin America, emphasizing customer service and team member development. This position offers competitive pay, bonus potential, and a comprehensive benefits package for full-time employees.
Requirements
- Engaging personality
- Solid leadership skills
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
- Sales background
- Bilingual
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Lead and influence Team Members through coaching and hands-on involvement.
- Provide a friendly, courteous, and respectful environment.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
Benefits
- Free Health Insurance (TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- Structured career path
- Paid training program (5-week initial, 6-month for Assistant Manager)
- $.50 raise upon completion of initial training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
