Retail Shift Manager
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with advancement opportunities beyond typical fast food or retail jobs. The company emphasizes passion for service excellence, providing development and career paths in a fun, fast-paced environment with competitive pay, bonus potential, and benefits. EZCORP, a leader in pawn loans through brands like EZPAWN and Value Pawn, is looking for individuals to step into greater roles. The Retail Shift Leader (Lead Pawn Broker) position offers competitive pay, a structured career path, and opportunities to enhance customer service and leadership skills. A 5-week paid training program leads to a raise and transition to Lead Pawnbroker. Further training for an Assistant Manager position is also available, building a foundation to run a store. The role involves providing outstanding customer service, building customer relationships, promoting sales, and managing pawn items. It also includes leading and influencing team members through coaching and hands-on involvement, ensuring a friendly, courteous, and respectful environment.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Lead and influence Team Members around you through coaching and hands-on involvement.
- Provide a friendly, courteous, and respectful environment.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
Benefits
- Free Health Insurance
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
