Shift Manager

EZCORP • Tampa, FL

21h • Onsite

About The Position

This role is for a Retail Shift Manager (Lead Pawn Broker) at Value Pawn & Jewelry, part of the EZCORP family of brands. EZCORP is a leading provider of pawn loans in the United States and Latin America, passionate about customer service. The company offers a career path with development opportunities, competitive pay, generous bonus potential, and comprehensive benefits for full-time Team Members. The position involves providing outstanding customer service, building solid relationships with customers, promoting sales, making deals for a wide variety of pawn items, and leading and influencing Team Members through coaching and hands-on involvement. As a Shift Manager, the responsibility is to provide a friendly, courteous, and respectful environment. EZCORP offers a structured career path, including a 5-week paid training program to become a Lead Pawnbroker and structured leadership training programs, with the opportunity to apply for a Store Manager in Training position which includes a 12-week training program.

Requirements

• Possess an engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships
• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Provide outstanding customer service and build solid relationships with customers
• Promote sales and make deals for a wide variety of pawn items
• Lead and influence Team Members around you through coaching and hands-on involvement
• Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
• Process loans and extensions
• Come to jointly satisfactory terms regarding items to be pawned
• Perform opening and closing store procedures
• Supervise and coach store Team Members

Benefits

• Free Health Insurance (TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Development and career paths
• 5-week paid training program
• Structured leadership training programs
• 12-week training program to build the foundation to run your own store

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees