Luxury Shift Manager

EZCORP•Miami Beach, FL

1d•Onsite

About The Position

EZCORP, a leading provider of pawn loans in the United States and Latin America, is seeking a Retail Shift Manager (Lead Pawn Broker) to join their team. This role offers a career path with development opportunities in a fun, fast-paced environment. EZCORP emphasizes customer service and team member growth, providing competitive pay, bonus potential, and benefits. The company is committed to fostering an environment that values belonging and development for all, offering equal opportunities regardless of race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. EZCORP is headquartered in Austin, TX, and is publicly traded on the NASDAQ.

Requirements

Engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.
Highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.
Excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.
High school diploma or GED.
Minimum 1 year of supervisory, key holder, or team/shift lead experience.
Able to pass a criminal background check and drug test.
Valid driver’s license and auto insurance.
Adhere to all Company policies, procedures, and regulations.

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
Sales background, a plus.
Bilingual, a plus.

Responsibilities

Provide outstanding customer service and build solid relationships with customers.
Promote sales and make deals for a wide variety of pawn items.
Provide a friendly, courteous, and respectful environment.
Process loans and extensions.
Come to jointly satisfactory terms regarding items to be pawned.
Perform opening and closing store procedures.
Supervise and coach store Team Members.