Retail Shift Manager

Dufry•Hudson, OH

About The Position

The Retail Shift Manager I supports retail operations by ensuring consistent execution of operational standards during assigned shifts. The role supervises retail associates, maintains operational readiness, and delivers exceptional customer experiences by following company policies, brand standards, and performance expectations. The position requires flexibility to work varied shifts, including opening, peak periods, and closing. It is a non-exempt position under the FLSA and reports to the Store Manager or Retail Multi-Unit Manager.

Requirements

At least 2 years of retail and/or customer service experience.
At least 6 months of supervisory or lead experience in a retail, specialty retail, or customer service environment.
Proficiency in POS systems and retail management software.
Basic math skills and cash-handling experience.
Knowledge of visual merchandising principles, planogram execution, and inventory management.
Strong leadership and team supervision skills.
Excellent communication and problem-solving abilities.
Ability to maintain operational standards and deliver exceptional customer experiences.
Attention to detail and ability to work in a fast-paced environment.
Flexibility to work varied shifts, including opening, peak periods, and closing.

Nice To Haves

Bachelor’s degree; equivalent experience is accepted.

Responsibilities

Execute opening, daily, and closing procedures in compliance with company policies and operational checklists.
Supervise retail associates during assigned shifts, ensuring proper task execution and adherence to operational standards.
Maintain store cleanliness, merchandise presentation, and visual appeal throughout the shift.
Monitor equipment functionality and promptly report maintenance needs.
Assign daily tasks to team members and ensure adequate shift coverage.
Ensure compliance with labor regulations, including mandated breaks and meal periods.
Serve as Manager on Duty during assigned shifts, address escalated issues, and ensure operational readiness.
Operate POS systems, process transactions, and maintain cash-handling compliance and security protocols.
Monitor inventory levels, assist with receiving merchandise, and report discrepancies or stock shortages to management.
Ensure compliance with visual merchandising standards, planogram execution, seasonal resets, and promotional displays.
Deliver exceptional customer service, resolve customer concerns using sound judgment, and motivate team members to meet service standards.
Train associates on brand standards, operational procedures, and customer engagement techniques.
Ensure compliance with federal, state, and local safety and health standards, and train staff on safety protocols.