Retail Shift Manager

Dufry•Hudson, OH

3d•Onsite

About The Position

The Retail Shift Manager leads and supports retail associates during assigned shifts at St. Louis International Airport, helping keep store operations running smoothly and delivering an outstanding customer experience. The role maintains company standards and policies, oversees opening, daily, and closing procedures, and may act as Manager on Duty to handle escalated issues. The manager coordinates tasks and coverage, maintains store cleanliness and visual presentation, monitors equipment and inventory, and supports merchandise receiving and merchandising initiatives. The position also operates POS systems, processes transactions, follows cash-handling and security protocols, and ensures compliance with labor, safety, and health requirements. The manager trains associates on brand standards, operational procedures, safety, and customer engagement.

Requirements

At least 2 years of retail or customer service experience.
At least 6 months of experience in a supervisory or lead role.
Experience with POS systems, cash handling, inventory management, and visual merchandising.
Strong leadership, communication, problem-solving, and attention-to-detail skills.
Ability to thrive in a fast-paced environment.

Nice To Haves

Bachelor’s degree, or equivalent experience.

Responsibilities

Execute opening, daily, and closing procedures according to company policies and operational checklists.
Lead and support retail associates during assigned shifts, ensuring tasks are completed and standards are met.
Keep the store clean, organized, and visually appealing throughout the day.
Monitor equipment and promptly report maintenance needs.
Assign daily tasks and ensure appropriate coverage for smooth operations.
Maintain compliance with labor regulations, including breaks and meal periods.
Act as Manager on Duty during shifts, handling escalated issues and ensuring operations run smoothly.
Operate POS systems, process transactions accurately, and follow cash-handling and security protocols.
Monitor inventory, assist with receiving merchandise, and report discrepancies or shortages.
Support visual merchandising standards, including planogram execution, seasonal resets, and promotional displays.
Deliver outstanding customer service, resolve concerns professionally, and encourage the team to meet service goals.
Train associates on brand standards, operational procedures, and customer engagement techniques.
Ensure compliance with safety and health standards and train staff on safety protocols.