Retail Shift Manager-Ballantyne East Store

Goodwill Industries of the Southern Piedmont • Charlotte, NC

1d • Onsite

About The Position

This role offers the opportunity to earn quarterly incentive pay based on store performance, giving you the chance to be rewarded for helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to over $1,000 per quarter based on results. At Goodwill, we believe in the power of work to transform lives. Through our retail stores and donation centers, we create employment opportunities and fund programs that support individuals and communities.

Requirements

• High school diploma or GED
• 1 year of Goodwill retail experience or 2 years of general retail experience (or an equivalent combination)
• Strong close, color, and depth vision are essential.

Nice To Haves

• Someone who leads by example, thrives in a fast-paced retail environment, and is passionate about making a difference.

Responsibilities

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building
• Resolve customer complaints and issue refunds
• Ensure customers and donors receive friendly, prompt service
• Make production and scheduling decisions in the absence of management
• Manage the flow of donated goods to optimize sales
• Coordinate shipments and merchandise flow to meet goals
• Rotate, organize, and display merchandise by category and color
• Step in to assist with store team duties as needed
• Leads floor operations to include managing, sorting, and moving donations with purpose
• Supervise employees and store activities when managers are unavailable
• Report safety or theft concerns to store leadership

Benefits

• Starting pay of $17.00/hour
• Annual raises & production bonuses
• Free skill-building and career development classes
• Generous team member discounts
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement
• Quarterly incentive pay based on store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED