Retail Shift Manager

EZCORP•Del Rio, TX

23d•Onsite

About The Position

EZCORP, a leading provider of pawn loans in the United States and Latin America, is seeking a Retail Shift Leader (Key Holder) to join their team. This is presented as a career opportunity with advancement potential, rather than just a job. The company emphasizes customer service and team member development, offering a structured career path, competitive pay, bonus potential, and benefits in a fast-paced environment.

Requirements

High school diploma or GED
Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
Able to pass a criminal background check and drug test
Valid driver’s license and auto insurance
Adhere to all Company policies, procedures, and regulations

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Provide outstanding customer service and build solid relationships with customers.
Promote sales and make deals for a wide variety of pawn items.
Lead and influence Team Members through coaching and hands-on involvement.
Provide a friendly, courteous, and respectful environment.
Process loans and extensions.
Come to jointly satisfactory terms regarding items to be pawned.
Perform opening and closing store procedures.
Supervise and coach store Team Members.

Benefits

Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
Competitive Wages
Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
Great Working Hours
401(k) with Company Match
Generous Paid Time Off
Holiday Pay
Store Discount
Structured career path
Paid training program (5-week initial, 6-month for Assistant Manager)
$.50 raise upon completion of initial training program
Transition to Lead Pawnbroker upon completion of initial training program