Shift Manager

EZCORP • San Antonio, TX

11d • Onsite

About The Position

EZCORP, a leading provider of pawn loans in the United States and Latin America, is seeking a Retail Shift Leader (Key Holder) to join their team. This role offers a career path with opportunities for advancement, development, and skill enhancement in a fast-paced environment. The company is passionate about customer service and its team members, offering competitive pay, bonus potential, and benefits. The Retail Shift Leader position involves providing outstanding customer service, building customer relationships, promoting sales, and processing loans and extensions. Team members will also supervise and coach other team members, and perform opening and closing procedures. EZCORP provides a structured career path, including paid training programs for raises and transitions to higher roles like Lead Pawnbroker and Assistant Manager.

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Engaging personality
• Solid leadership
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Provide a friendly, courteous, and respectful environment.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Benefits

• Free Health Insurance (for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Development and career paths
• Structured career path
• Structured leadership training programs
• 6-month training program for Assistant Manager position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED