Shift Manager

RaceTrac•Houma, LA

12d•Onsite

About The Position

As a Shift Manager, you will be responsible for supporting the General Manager and Co-Manager in overseeing the profitability for one RaceTrac store on designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, clean focus, leading talent, and driving success.

Requirements

High School Diploma or GED in progress or completed
2-3 years’ work experience preferred
1+ years management experience preferred
Previous experience working in high-volume, guest-focused, transactional environment preferred
Excellent written and verbal communication skills
Takes initiative
Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job, with no or infrequent breaks
May be required to obtain and maintain food handler permit, based on local or state requirements
May be required to obtain and maintain alcohol server permit, based on local or state requirements

Responsibilities

Model a cheerful demeanor in all interactions (guest, teammate, vendor, etc.) and hold team accountable to the same.
Provide clear direction to team members while remaining willing to assist with various responsibilities, including but not limited to food service, store cleaning, cash wrap, and stocking shelves/coolers.
Take the lead as a role model in proactively addressing and deescalating guest concerns with patience and empathy ensuring guests feel heard and valued.
Communicate significant issues to the Co-Manager or General Manager.
Hold yourself and the team accountable for meeting transaction expectations by managing line lengths and providing polite, clear, and prompt communication while responding quickly to requests.
Understand the importance of food service expectations and train associates to meet these standards, providing real-time coaching to ensure consistent compliance.
Ensure the team is well-informed about current and upcoming food promotions, holding both the team and yourself accountable for sharing this information with guests.
Maintain knowledge of all RaceTrac policies and federal, state, and local safety regulations, ensuring staff compliance.
Be prepared to provide necessary documentation upon request.
Conduct regular store walkthroughs to ensure tasks are executed correctly, and provide constructive feedback to ensure follow-through.
Escalate issues to Co-Manager and General Manager as appropriate.
Train team members on new and updated policies and processes in alignment with RaceTrac expectations.
Ensure inventory control processes are executed consistently, including proper handling of write-offs, accurate receiving, and cash wrap controls.
Collaborate with vendors to ensure orders are received accurately in line with RaceTrac expectations while fostering positive working relationships.
Effectively communicate information and instructions to associates on shift, ensuring critical updates from the Co-Manager and General Manager are accurately conveyed and clearly understood.
Provide real time constructive feedback to associates and escalate feedback as needed to the Co-Manager and General Manager.
Regularly monitor the status of materials, supplies, and merchandise to ensure stock levels are accurate, and direct associates to make adjustments as needed.
Model teamwork by arriving on time for scheduled shifts, willingly stepping in to assist during busy periods or when challenges arise, and working effectively with individuals from different backgrounds.