Retail Shift Leader I - FT - James Island
About The Position
The Retail Shift Leader I assists the Retail Store Manager and Retail Assistant Store Manager in operating and managing a retail center, personally or by supporting team members. The role leads retail team and store activities in their absence or at their direction, and carries out leadership responsibilities under agency policies and procedures. This includes training team members, planning and directing work, addressing concerns, and reporting circumstances to store management. The position supports customer service, donation intake and processing, merchandise production and sales, store cleanliness, and accurate recordkeeping. The Shift Leader also performs administrative and clerical duties such as opening and closing tasks, making bank deposits, and securing the building according to established guidelines. The role requires compliance with agency policies, procedures, safety standards, and applicable regulatory standards.
Requirements
- High school diploma or GED and one year of retail experience, or an equivalent combination of education and experience.
- Ability to read and interpret memos and operating and procedure manuals.
- Ability to present standard information effectively to customers and team members using tact, courtesy, and cooperation.
- Ability to add and subtract two-digit numbers and multiply and divide by tens and hundreds.
- Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables.
- Ability to operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling equipment.
- Ability to obtain and maintain forklift/stacker and CPR/First Aid certifications.
- Ability to perform data entry and keyboarding.
- Ability to instruct or verify the work of others.
- Ability to meet the stated physical demands, including lifting or moving up to 35 pounds regularly and up to 50 pounds occasionally.
- Some local travel required.
Responsibilities
- Demonstrate Palmetto Goodwill’s I-CARE values and provide positive experiences to internal and external customers.
- Act as an ambassador of Palmetto Goodwill and support a diverse, inclusive, and welcoming workplace.
- Participate enthusiastically in training and development and support a culture of learning and growth.
- Receive donations using the GRATIS process: Greet, Receipt, Assist, Thank, Invite Back, Sort.
- Sort, price, tag, and stock hardline and softline donations according to established expectations.
- Use the point-of-sale system accurately, complete merchandise sales, and ask customers to round up their change.
- Accurately record donations, merchandise production, and specified tasks, and exceed established production goals.
- Maintain a clean work environment and demonstrate mastery of cashier, softline production, donor services, and hardline production roles through evaluation.
- Obtain and maintain forklift, walk-behind stacker, first-aid, CPR, and BBP certifications.
- Train and onboard team members, set a positive example, and provide coaching when needed.
- Issue refunds and resolve customer concerns.
- Report known or suspected security or theft problems to store management, the appropriate District Manager, or Asset Protection.
- Follow agency policies, procedures, safety standards, and applicable regulatory standards, including CARF and Department of Labor standards.
- Lead retail team and store activities in the absence of or at the direction of the Retail Store Manager or Retail Assistant Store Manager.
- Perform administrative and clerical duties, including opening and closing tasks, bank deposits, and securing the building as directed.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
