Retail Shift Lead - Campbell

Pet Food Express•Campbell, CA

3d•Onsite

About The Position

Pet Food Express is seeking passionate, sales-driven individuals to join their team as Lead Sales Consultants. This role involves driving sales, managing store operations, and engaging customers. Lead Sales Consultants guide customers on pet parenthood, coach Sales Associates, and lead by example to foster a motivated, sales-focused team environment. They work closely with field leadership to ensure a fun, friendly, and informative shopping experience for every customer.

Requirements

A passion for pets and a desire to help pet parents find the best solutions.
Minimum 1-year previous leadership and keyholder experience required, preferably in a retail environment.
Eagerness to learn and lots of ambition.
Dependable and reliable with strong attendance and punctuality.
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
Willingness to travel among neighboring stores.
Ability to lift, move, and carry up to 35 pounds.
Ability to climb and balance using a ladder and/or step stool.
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice To Haves

Experience in pet retail is a plus.

Responsibilities

Actively approach and engage with customers (both human and pet).
Understand customer needs and build lasting relationships.
Provide tailored recommendations using the PFE Whole Life Approach.
Participate in and lead daily training and continuous educational programs.
Stay up-to-date on new products and the pet community, sharing knowledge with the store.
Educate Sales Associates on product benefits.
Lead store open and close procedures as a keyholder.
Ensure accurate and secure cash handling, including register operations, cash drops, and balancing drawers.
Lead the unloading of shipments, restocking, and product placement while maintaining visual standards.
Ensure store displays and visual merchandising are updated.
Clean and maintain the store, delegating and participating in tasks.
Maintain awareness of loss prevention and connect customer service with shrink.
Perform additional duties as assigned to support overall store operations.

Benefits

Many potential career paths and options for advancement within the company
Focus on development and leadership training
Investment in pet and product knowledge
Generous in-store employee discount that extends to your family
Life insurance
Pet insurance
Employee Assistance Program (EAP)
PTO (for FT employees)
Health coverage (for FT employees)
FSA options (for FT employees)
Dental insurance (for FT employees)
Vision insurance (for FT employees)
401k with employer match
Bring your well-behaved pet to work
Opportunities to make an impact in the community through Pet Food Express Pet Fair, in-store fundraisers and adoption events