Temporary Part-Time Retail Shift Lead-Pitt Shop

University of Pittsburgh•Pittsburgh, PA

8d•Onsite

About The Position

The Office of Business, Hospitality, and Auxiliary Services is seeking a Shift Lead to support the University's daily retail operations of the Pitt Shop. This role will be responsible for opening and/or closing the store and will involve delivering excellent customer service, supervising student workers, and managing daily retail tasks. The position requires a high school diploma or GED and involves a mix of sitting, standing, and walking, with the ability to lift up to 50 lbs. Accommodations are available as needed.

Requirements

High School Diploma or GED
Ability to deliver excellent customer service
Strong attention to accuracy and detail
Ability to develop and maintain product knowledge
Proficiency in basic computer data entry
Ability to operate standard retail equipment
Ability to process a variety of transactions (cash, checks, bank cards, Panther Funds, gift certificates/cards, University requisitions, credit memos, bookstore accounts)
Ability to process online sales orders
Ability to supervise student workers and assign daily tasks
Ability to ensure adherence to customer service standards
Ability to receive, stock, and merchandise products
Ability to maintain an organized sales floor
Ability to safely transport items up to 50 pounds
Ability to spend extended periods moving throughout the store
Ability to participate in off-site events
Ability to open and/or close the store

Responsibilities

Delivering excellent customer service and assisting customers with merchandise selection.
Demonstrating strong attention to accuracy and detail.
Developing and maintaining product knowledge.
Performing basic computer data entry tasks and operating standard retail equipment.
Processing a variety of transactions, including cash, checks, bank cards, Panther Funds, gift certificates/cards, University requisitions, credit memos, and bookstore accounts.
Processing online sales orders.
Supervising student workers and assigning daily tasks.
Ensuring student workers adhere to customer service standards.
Receiving, stocking, and merchandising products daily.
Maintaining an organized sales floor.
Safely transporting items up to 50 pounds and spending extended periods moving throughout the store.
Participating in off-site events as needed.
Opening and/or closing the Pitt Shop.