Operations Specialist I

Yamaha Motor Corporation, USA•Kennesaw, GA

4d•Onsite

About The Position

The Retail Servicing Operations Specialist I provides administrative and operational support for the Retail Servicing Department. This role serves as a key point of contact for customers, dealers, financial institutions, and internal business partners while supporting daily servicing operations, departmental reporting, documentation management, and customer correspondence. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

Requirements

Associate's degree or an equivalent combination of education and relevant work experience.
Proficiency with Microsoft Office Suite, including Word and Excel.
Strong data entry skills with a high level of accuracy and attention to detail.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational, time management, and problem-solving abilities.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Ability to work collaboratively with customers, dealers, and cross-functional teams while maintaining professionalism and confidentiality.

Nice To Haves

2+ years of administrative support, operations support, customer service, or related experience preferred.

Responsibilities

Prepare mail merges and draft routine correspondence for customers and dealers.
Receive, sort, and distribute incoming mail.
Support the Retail Servicing management team by preparing and maintaining departmental reports.
Research and resolve unidentified checks by working with dealers, customers, financial institutions, and servicing partners.
Compile and provide documentation in support of internal and external audit requests.
Answer and route incoming telephone calls, providing general assistance to customers and directing inquiries to the appropriate department.
Monitor departmental voicemail and ensure messages are routed to the appropriate team members.
Upload, organize, and maintain customer documentation within company systems.
Gather required documentation from dealers and prepare outgoing correspondence.
Provide administrative support to the Recovery, Repossession, and Remarketing teams as needed.
Maintain compliance with company policies and procedures, as well as applicable federal and state laws and regulations governing customer communications.
Perform other duties and special projects as assigned.