Retail Services Experience Supervisor

Best Buy • Orlando, FL

3d • Onsite

About The Position

The Retail Services Experience Supervisor is responsible for operations and customer experience for Geek Squad computer and cellphone repair services and car electronics installations at a Best Buy store. Working with the General Manager and Services Experience Manager, the supervisor identifies opportunities, implements plans, and drives priorities to provide strong employee and customer experiences. The role includes optimizing schedules, developing and managing employees, monitoring business results, and performing in-store leadership duties as needed.

Requirements

• At least 1 year of leadership experience or 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service, or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• 1 year of retail experience.
• Previous profit and loss (P&L) ownership, including forecasting for expense and labor management.
• Experience driving key business performance indicators, such as revenue and operating income.
• Experience analyzing business results.
• Inventory control, technology repair, and/or distribution experience.

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences.
• Provide work direction, ongoing training, career development, and performance management to employees.
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity, and revenue, and identify opportunities to improve performance.
• Perform in-store leadership duties as needed, including opening, closing, cash management, and manager-on-duty tasks.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, based on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to eligibility and applicable factors.
• Various forms of incentive pay for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed