Retail Services Experience Supervisor
About The Position
The Retail Services Experience Supervisor is responsible for the operations and customer experience for Geek Squad computer and cellphone repair services and car electronics installations at a Best Buy store. In partnership with the General Manager and Services Experience Manager, the supervisor identifies opportunities, implements plans, and drives priorities to provide strong employee and customer experiences. The role includes ensuring efficient staffing and employee readiness, providing direction and development to employees, managing business performance metrics, and performing in-store leadership duties as needed.
Requirements
- One year of leadership experience or six months of experience as a Best Buy shift lead.
- Previous experience in sales, customer service, or related fields.
- Ability to work successfully as part of a team.
- Ability to work a flexible schedule, including holidays, nights, and weekends.
Nice To Haves
- One year of retail experience.
- Previous profit and loss (P&L) ownership, including forecasting for expense and labor management.
- Experience driving key business performance indicators, such as revenue and operating income.
- Experience analyzing business results.
- Inventory control, technology repair, and/or distribution experience.
Responsibilities
- Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences.
- Provide work direction, ongoing training, career development, and performance management to employees.
- Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity, and revenue, and identify opportunities to improve performance.
- Perform in-store leadership duties as needed, including opening, closing, cash management, and manager-on-duty tasks.
Benefits
- Competitive pay.
- Employee discount.
- Financial savings and retirement resources.
- Support for physical and mental well-being.
- Leaves of absence and potential pay sources based on eligibility and circumstances.
- Intermittent or reduced-schedule leave for certain medical or family care leaves.
- Paid time off for full-time and part-time employees, subject to applicable factors.
- Certain roles may be eligible for incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
