Retail Service Supervisor

Airtron•Austin, TX

1d•Hybrid

About The Position

The Retail Sales and Service Supervisor is a key member of the Division Leadership team, responsible for the daily operations for technicians and retail business. The Retail Sales and Service Supervisor is tasked with assisting with growth in the Retail Service business and increasing customer satisfaction, while continuing a strong focus on safety.

Requirements

High school diploma or GED equivalent; experience may be substituted for education
5+ years HVAC or related experience
5+ years Sales experience
3+ years experience leading a team
Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
Must be able to communicate in English effectively, both verbally and in writing.
Excellent verbal and written communication skills.
Valid driver's license required.
Ability to work overtime with little notice; weekends hours may occasionally be required.

Nice To Haves

Prior experience as a HVAC Sales and Service Supervisor
Leadership skills and effective leadership behaviors
Customer service mindset with both internal and external customers
Ability to work independently and as part of team
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Strong organizational skills, attention to detail and the ability to multi-task
Ability to build positive relationships with customers, both internal and external
Safety mindset and acceptance of a safety culture

Responsibilities

Leads and develops service technicians
Provides leadership, training and coaching to ensure optimal performance of the Retail Service team
Promptly addresses performance issues
Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
Meets or exceeds gross profit and consumer budgets; tracks progress monthly
Provides regular performance updates to management
Setting work priorities and evaluating workloads and schedules to maximize production.
Ensure materials and equipment are ordered and distributed for scheduled jobs.
Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork
Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately
Ensures team promptly completes all required training
Assures all work performed in the field and in the office meets the highest quality standards
Ensures that all permits are pulled and inspected as local code requires (as needed)
Protects the company’s assets; monitors how trucks, tools and inventory are handled
Responsible for effective hiring of all new team members and maintains adequate team staffing
Continually searches for ways to improve process and operations
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned