Retail Service Specialist

O'Reilly Auto Parts • Snohomish, WA

11d • $17 - $24 • Onsite

About The Position

The Retail Service Specialist supports the Store Manager and Assistant Managers with sales, customer service, store appearance, and store operations. The position also assumes shift management responsibilities when the Store Manager or Assistant Manager is absent. Bilingual candidates are encouraged to apply.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.

Nice To Haves

• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
• Ensure the telephone is answered according to company policy.
• Ensure buy online/ship to store orders, hub and store-to-store transfers, and distribution center add orders are processed promptly, and contact customers about shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
• Ensure customer returns and exchanges are processed efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members follow the posted work schedule, management approves schedule changes or deviations, and team members clock in and out according to company policy.
• Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, activating night security lights, locking and securing the building, arming or disarming security alarms, and securing delivery vehicles in designated areas.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account.
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed