Retail Service Specialist

O'Reilly Auto Parts • Lakeway, TX

12d

About The Position

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position also assumes shift management responsibilities when an Assistant Manager or Store Manager is absent. Bilingual candidates are encouraged to apply.

The role leads store team members in delivering customer service to retail and professional customers, monitors service execution on the retail showroom, and helps ensure store transactions, orders, merchandise handling, communications, scheduling, and opening and closing procedures are completed in accordance with company policies and procedures.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.

Nice To Haves

• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including team member execution of customer service programs.
• Ensure the telephone is answered according to company policy.
• Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers when shipments arrive as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
• Ensure customer returns and exchanges are processed efficiently and courteously; issue accurate refunds using the correct payment methods; and process or stage returned merchandise appropriately.
• Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members follow the posted work schedule, obtain management approval for changes or deviations, and clock in and out according to company policy.
• Perform store opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring night security lights are on; locking doors and securing the building; arming or disarming security alarms; and checking, securing, and locking delivery vehicles in the designated secure area.
• Perform other duties as assigned.
• Assume shift management responsibilities in the absence of an Assistant Manager or Store Manager.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed