Retail Service Specialist

O'Reilly Auto Parts • Federal Heights, CO

9d • $15 - $22

About The Position

The Retail Service Specialist supports the Store Manager and Assistant Managers with sales, customer service, store appearance, and store operations. The role also assumes shift management responsibilities when the Assistant Manager or Store Manager is absent. Bilingual candidates are encouraged to apply.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.

Nice To Haves

• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent service to retail and professional customers.
• Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
• Ensure the telephone is answered according to company policy.
• Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
• Ensure retail returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is properly processed or staged.
• Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
• Ensure team members follow posted schedules, obtain management approval for schedule changes or deviations, and clock in and out according to company policy.
• Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring night security lights are on; locking doors and securing the building; arming or disarming security alarms; and checking and securing delivery vehicles in the designated area.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional flexible spending account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed