Retail Service Specialist

O'Reilly Auto Parts • Mount Washington, KY

10d

About The Position

The Retail Service Specialist supports the Store Manager and Assistant Managers with sales, customer service, store appearance, and store operations. The role also assumes shift management responsibilities when an Assistant Manager or Store Manager is absent. Bilingual candidates are encouraged to apply.

The position leads team members in delivering excellent service to retail and professional customers, supervises showroom customer-service execution, and ensures store procedures are followed for phone calls, online and inter-store orders, special orders, returns, exchanges, invoicing, communications, merchandising, and scheduling. It also performs store opening and closing duties, including day-end procedures and securing funds, the building, alarms, and delivery vehicles.

O’Reilly Auto Parts describes a promote-from-within culture and offers opportunities for career growth. The company is an equal opportunity employer and states that reasonable accommodations may be available to qualified individuals with disabilities.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.

Nice To Haves

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer-service levels in the retail showroom, including team members’ execution of customer-service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Ensure the telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers when shipments arrive as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, using the electronic outside purchase order ledger.
• Ensure customer returns and exchanges are processed efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members follow the posted work schedule, management approves schedule changes or deviations, and team members clock in and out according to company policy.
• Perform store opening and closing duties, including day-end procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring night security lights are on; locking doors and securing the building; arming or disarming alarms; and checking, securing, and locking delivery vehicles in the designated secure area.
• Perform all other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed