Retail Service Operations Team Leader - CO
About The Position
The Retail Service Operations Team Leader is responsible for the oversight of service and operations for approximately 10 branches within a defined market area. This role involves mentoring a team to execute service and operational objectives within Huntington’s moderate to low-risk appetite. The Team Leader will motivate and coach branch colleagues, promote Huntington’s Welcome Culture, conduct branch visits for audits and observations, and participate in branch huddles to review procedures and opportunities. Risk management activities include reviewing and coaching on operational and service reporting, and escalating issues immediately. The role requires adherence to all operational, security, risk, and regulatory policies. Regular communication and feedback to the Regional Service Operations Manager and District Manager(s) regarding performance is essential, including monthly 1-1s. Support for branch incident response, such as robbery response and manual processing, is also a key responsibility. The Team Leader must demonstrate acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology, and communication, while maintaining knowledge of all branch services, technology, and procedures, and completing required training. Participation in branch consolidations, openings, closings, relocations, and merger/acquisition activities may be assigned. Other duties as assigned.
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- 3 years of experience leading or influencing a team
- Branch banking experience with operational focus
- Prior experience managing a team
- Comfort with technology
- Experience with MS Office applications
- Excellent communication skills, both written and verbal
- Demonstrated problem-solving ability
- Detail-oriented and thorough
Responsibilities
- Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
- Promotes Huntington’s Welcome Culture through actions and coaching.
- Conducts branch visits to complete required audits, observations, and inspections.
- Participates in branch huddles to review operations procedures and opportunities.
- Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
- Escalate issues to appropriate level immediately upon identification.
- Adheres to all operational, security, risk and regulatory related policies and procedures.
- Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
- Provides support for branch incident response, including robbery response and manual processing.
- Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
- Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
- Perform other duties as assigned.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
