Operations Team Leader

ASM Global•Toledo, OH

2d•Onsite

About The Position

This role works closely with the Operations Manager and Event Coordinators to develop timelines, schedules, and action plans for event set-up and services. The Operations Team Leader supervises and instructs crews in the set-up, additions, changes, striking, and tear-down of events. This position is responsible for the cleaning, upkeep, and minor maintenance of the facility and related support areas, as well as delivering the highest level of service to clients. The role also involves overseeing the cleaning, minor maintenance, and proper storage of all event equipment and furniture, and supervising cleaning and housekeeping projects throughout the facility. Additionally, the Operations Team Leader assists in training and orienting new employees, monitors employee progress, and assists with employee evaluations. They are expected to resolve employee conflicts and inform management of disciplinary issues. This role compiles information for time reports, tracks employee time cards and productivity, and makes recommendations for increased productivity. The position also assists with snow removal and other outdoor grounds maintenance, operates motorized equipment, and communicates building policies to clients and the public. A key responsibility includes assisting with ice installation, preparation, and maintenance.

Requirements

Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding set-up, move in/out, and over all facility policies.
Assists with ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and ice reverse osmosis system.

Responsibilities

Works closely with the Operations Manager and Event Coordinators to develop time lines, schedules and action plans for event set-up and services.
Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of Events.
Makes changes in floor plans and layouts at the direction of management in charge of events.
Oversees the changeover of the facility from one event to another.
Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas.
Reports all major maintenance items and safety concerns to management.
Responsible for delivering the highest level of service to all clients and events.
Assists in resolving client’s questions and concerns.
Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture, including Hockey, staging, audio / visual equipment and motorized equipment.
Supervises and performs cleaning and housekeeping projects throughout the facility, i.e. carpet extraction, floor stripping and sealing, waste removal, window cleaning and other housekeeping as needed.
Assist in the training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitors employees progress and assist with employee evaluations.
Expected to resolve employee conflicts by reference to general work instructions, Union contract and ASM’s policies and procedures.
Informs management of disciplinary or other problems with crew members and assist in administering disciplinary procedures.
Compiles information and generates time reports for event wrap up information and work studies, tracts and monitors employee’s time cards and employee productivity, makes recommendations to management for increased productivity.
Assist with snow removal and other outdoor grounds maintenance projects as directed.
Operates motorized equipment in the performance of assigned duties ie: ice re-surfacer, forklifts; floor scrubber, aerial lifts, snow removal equipment. Etc.
Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding set-up, move in/out, and over all facility policies.
Assists with ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and ice reverse osmosis system.