Retail Service Manager - Indianola
Peoples Bank•Indianola, IA
•Onsite
About The Position
Peoples Bank is seeking a Retail Service Manager for its Indianola location. This role involves supervising Personal Bankers, Contact Center Representatives, and Tellers, ensuring they are up-to-date with vendor changes and trained accordingly. The position also includes opening and maintaining various banking accounts and performing teller transactions. Peoples Bank is a community-focused bank that prioritizes customer service and employee well-being, offering competitive compensation, benefits, and opportunities for growth.
Requirements
- Minimum of three years of experience in retail banking.
- High School diploma or GED required.
- Exceptional interpersonal skills, including strong oral and written communication.
- Ability to multitask effectively.
- Proficient in computer skills.
- Strong problem-solving abilities, especially in customer service.
Nice To Haves
- Previous supervisory experience is preferred.
Responsibilities
- Supervise Indianola Personal Bankers, Contact Center Representatives, and Tellers.
- Stay current with vendor updates (merchant processing, credit cards, check vendors, etc.) and train Retail Banking staff on these updates.
- Open, close and maintain checking accounts, savings accounts, certificates of deposit, IRAs, safe deposit boxes, ATM/Debit Cards, and online banking.
- Perform Teller transactions.
Benefits
- Competitive compensation
- Excellent benefits
- Opportunities for professional growth
- Community involvement
- Positive work environment
- Health, Dental, and Vision Insurance
- Employer-paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401K with Employer Match
- 17+ days of PTO per year
- Family Leave Plan
- Over 11 Paid Holidays
- Employer-paid Identity Theft Insurance
- Aflac Insurance
- Flexible Spending Accounts
- Peoples Bank Stock Purchase Plan
- Free personal checking accounts and safety deposit box
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
