Retail Service and Operations Manager

Goodwill Southern California • Santa Clarita, CA

14h • Onsite

About The Position

Goodwill Southern California is hiring a Retail Service and Operations Manager to help lead a retail store, boutique, or attended donation center. Under the direction of the Site Manager, this role supports seamless operations, strong team performance, and excellent customer and donor experiences while advancing Goodwill’s mission of Transforming Lives Through the Power of Work.

The manager partners with the Site Manager to meet operational goals, oversees store operations as Manager-on-Duty, and leads and coaches Ambassadors. The role also supports merchandising, donation processing, production goals, engagement initiatives, and compliance with safety, loss prevention, and operating standards. Flexible shifts may include nights, weekends, holidays, and occasional support at nearby locations.

Requirements

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• Ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED.
• Strong communication, problem-solving, and organizational skills.
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.

Nice To Haves

• College coursework.
• Bilingual Spanish and English.

Responsibilities

• Partner with the Site Manager to achieve goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty and oversee store operations, including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to provide customer and donor experiences reflecting Goodwill’s RISE values: Respect, Integrity, Service, and Excellence.
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation according to company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional support at nearby locations.

Benefits

• Discount at Goodwill SoCal retail locations.
• Discounts on dining, retail, theme parks, and movies through Goodwill Perks.
• Employee Assistance Program offering mental and physical wellness, financial and legal resources, and career and education partners.
• Medical, dental, and vision insurance for eligible full-time employees.
• Flexible Spending Account (FSA) for eligible full-time employees.
• Life insurance for eligible full-time employees.
• 403(b) retirement plan for eligible full-time employees.
• Paid time off (PTO) for eligible full-time employees.
• Tuition reimbursement for eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED