Retail Selling Support Associate - Womens Clothing, Garden State Plaza - Full Time
About The Position
As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style and make fashion inspiring. You use hospitality, product knowledge, and awareness of trends to build genuine customer connections, identify customers’ needs, explain loyalty program benefits, and support a seamless shopping experience. You also maintain merchandise standards, help keep fitting rooms and the sales floor in order, and assist with fulfillment to create a polished, shop-ready environment. The role includes engaging customers and working toward sales goals, while collaborating with colleagues to provide service. Daily work may include preparing and recovering the sales floor and fitting rooms, reviewing sales goals and product information, sharing details about arrivals, trends, and promotions, updating signs and pricing, supporting merchandise moves, and helping customers complete their purchases. The position also involves acquiring new customers by opening credit accounts and sharing loyalty benefits.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
- Share product knowledge, trends, promotions, and loyalty program benefits with customers.
- Work toward daily sales goals and support store results.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Maintain a clean, organized, inviting, and shoppable sales floor and fitting rooms.
- Update signs and pricing and support merchandise moves.
- Assist with fulfillment and help ensure merchandise standards are maintained.
- Collaborate with colleagues and provide reliable, attentive service throughout the customer’s shopping journey.
- Use register and handheld technology to process transactions and perform job functions.
- End customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
