Retail Selling Support Associate - Womens Clothing, Mall at Bay Plaza - Full Time

Macy's•New York, NY

15h•$17 - $21•Onsite

About The Position

As a Macy’s Women's Clothing Selling Support colleague, you help customers express their personal style through genuine, engaging conversations, hospitality, trend awareness, and product knowledge. You circulate the sales floor to understand customer needs, share loyalty program benefits, and guide customers through their shopping journey. You also help maintain merchandise standards, support fitting room and sales floor upkeep, and assist with fulfillment to keep the store polished and ready for customers. The role emphasizes selling, meeting goals, teamwork, and creating welcoming customer experiences. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is clean and organized. Throughout the day, they engage customers, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their purchases, and collaborate with teammates to improve service and achieve individual and store results. This full-time position is at the Mall at Bay Plaza. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and availability requirements include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Circulate the sales floor and engage customers in friendly, personal conversations to understand their needs and build customer relationships.
Use product knowledge, awareness of trends, and hospitality to educate customers and support their shopping journey.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain merchandise standards and a clean, organized, shoppable sales floor and fitting rooms.
Update signs and pricing and support merchandise moves.
Assist with fulfillment and help ensure the store is polished and ready for customers.
Help customers complete purchases and provide a sincere, welcoming checkout experience.
Collaborate with colleagues and support one another in serving customers and the community.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice