📢 Hiring Now! Retail Security Shift Supervisor🎉

Marksman Security•Wauwatosa, WI

1d•Onsite

About The Position

Marksman Security is seeking a dedicated Retail Security Shift Supervisor for our client in Wauwatosa, Wisconsin. This role is responsible for overseeing physical security operations, access control, and incident response during the 2nd shift (1500-2300). The ideal candidate will have previous experience in security, a valid Wisconsin Security License, and a clean driving record. Marksman Security is a nationally recognized Top Workplace, offering opportunities for learning, growth, and career advancement within a culture of excellence.

Requirements

Must be at least 21 years of age or older
High school diploma or GED required
3+ years of progressive security experience, with at least 1–2 years in a supervisory or lead capacity (retail, corporate, industrial, or commercial setting preferred)
Valid Wisconsin state driver’s license
Valid Wisconsin Guard License
Professional demeanor and appearance
Proficiency with CCTV monitoring systems, modern electronic access control systems (EACS), digital incident logging software, and basic MS Office
Must be able to multitask and prioritize assigned tasks
Strong communication skills (verbal and written)
Minimum of one year of customer service experience
Minimum of one year of security experience
Ability to stand, walk extensive patrols, run during emergencies, and work outdoors in varying weather conditions for the duration of the shift.
Must be able to pass pre-employment screening (background and drug)

Nice To Haves

Associate or bachelor’s degree in criminal justice, safety management, or related fields preferred/not required

Responsibilities

Direct daily operations of the 2nd shift security guard force, including post assignments, patrol routes, and break rotations.
Conduct shift briefings ("pass-downs") to review active watchlists, visitor logs, facility events, and handovers from the 1st shift.
Conduct unannounced field inspections to verify security officers are attentive, in full uniform, and following standard operating procedures (SOPs).
Review and approve daily activity logs, visitor registries, and incident reports generated during the shift.
Serve as the primary incident commander on scene for security breaches, medical emergencies, fires, intrusion alarms, or trespassers.
Coordinate emergency responses with local law enforcement, fire departments, and EMS when necessary.
Complete detailed incident reports, root-cause analyses, and liability documentation before the end of the shift.
Oversee visitor management, badging protocols, contractor access, and vehicle inspection checkpoints.
Monitor CCTV systems, access control software, intrusion detection systems, and fire alarms.
Manage after-hours facility lock-down procedures, secure critical assets, and verify perimeter integrity.
Train and onboard new security personnel on facility layouts, emergency response plans, customer service, and de-escalation techniques.
Monitor officer attendance, manage shift callouts, and authorize overtime to ensure full post coverage.
Address employee performance issues and participate in formal staff evaluations.