Retail Security Officer FT

Andy Frain Services • Orland Park, IL

7d • Onsite

About The Position

The Retail Security Officer helps maintain a safe and welcoming environment for customers, employees, and vendors at Orland Square in Orland Park, Illinois. The role calls for strong attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs.

The officer patrols assigned areas or maintains a fixed post, monitors access points and security systems, responds to incidents, and documents activity. The position also includes customer assistance, safety inspections, and following post orders, company policies, and emergency procedures. The schedule is Monday through Friday, 7:30 a.m. to 3:30 p.m., and pay is $19.25 per hour.

Requirements

• High school diploma or GED.
• State Guard license required.
• Valid driver's license.
• Three to six months of security or life-safety experience.
• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable and punctual, with the ability to follow directions.
• Ability to write clear and accurate reports.
• Professional appearance and demeanor.
• Ability to lift 50 pounds and perform physical tasks.
• High attentiveness and situational awareness.
• Dependable and team-oriented.
• Able to multitask and work in a fast-paced environment.
• Strong work ethic and sense of urgency.

Nice To Haves

• Prior security or customer-facing experience.
• Familiarity with CCTV, alarms, or access control systems.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian and vehicle traffic.
• Identify and report suspicious activity, incidents, and safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Follow post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect the property for safety risks, including fire hazards and equipment issues.
• Support loss prevention and recommend safety improvements.
• Greet and assist customers, employees, and visitors professionally; provide directions and support as needed.
• Maintain a visible, approachable on-site presence.
• Arrive on time in full uniform, remain engaged and proactive throughout the shift, and follow safety, training, and compliance requirements.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short-term disability insurance.
• 401(k) with company support.
• Paid time off.
• Employee discounts on retail, dining, and entertainment.
• Employee Assistance Program providing counseling, financial, legal, and wellness support.
• Focus on work-life balance and employee well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED