Retail Security Officer FT

Andy Frain Services • Schaumburg, IL

12d • Onsite

About The Position

The Retail Security Guard helps maintain a safe and welcoming environment for customers, employees, and vendors at Woodfield Mall in Schaumburg, Illinois. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs.

The officer patrols assigned areas or maintains a fixed post, monitors security systems and CCTV, controls access and traffic, responds to emergencies and incidents, documents activity, inspects for safety risks, and supports loss prevention. The role also involves greeting and assisting customers, employees, and visitors and maintaining a visible, approachable presence. Officers are expected to arrive on time in full uniform, remain engaged and proactive during their shift, and follow safety, training, and compliance requirements.

Requirements

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Must present a professional appearance and demeanor.
• State Guard license required.
• High school diploma or GED.
• 3–6 months of security or life-safety experience.
• Ability to lift 50 lbs. and perform physical tasks.
• High level of attentiveness and situational awareness.
• Dependable and team-oriented.
• Able to multitask and work in a fast-paced environment.
• Strong work ethic with a sense of urgency.

Nice To Haves

• Prior security or customer-facing experience.
• Familiarity with CCTV, alarms, or access control systems.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian and vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Follow post orders, company policies, and safety procedures.
• Maintain knowledge of emergency response protocols.
• Inspect property for safety risks, including fire hazards and equipment issues.
• Support loss prevention and recommend safety improvements.
• Greet and assist customers, employees, and visitors professionally.
• Provide directions and support as needed.
• Maintain a visible, approachable presence on-site.
• Arrive on time in full uniform and ready to work; stay engaged and proactive throughout the shift.
• Follow all safety, training, and compliance requirements.

Benefits

• Medical, dental, vision, and short-term disability insurance.
• 401(k) with company support.
• Paid time off.
• Employee discounts for retail, dining, and entertainment.
• Employee Assistance Program (EAP) offering counseling, financial, legal, and wellness support.
• Focus on work-life balance and employee well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED