Retail Security Officer

Andy Frain Services•Downey, CA

10h

About The Position

The Retail Security Officer provides security coverage at Stonewood Center in Downey, following post orders and building working relationships with customers, local law enforcement, and fire departments. Officers maintain awareness of their surroundings, monitor activity in their assigned areas, and present a professional image with excellent customer service. Starting pay is $19.31. The role includes patrolling buildings, perimeters, and parking lots; dispatch and team coordination; answering phones and checking in contractors; escorting materials and personnel; inspecting security and fire exposures; and completing special assignments. Duties may vary by department, location, and post assignment. Reasonable accommodations may be made for certain ADA requirements.

Requirements

High school diploma or GED equivalent.
Must be willing to submit to a background check and drug screen; employment offers are contingent on successfully completing a background investigation.
State Guard license required.
Driver's license required for driving posts.
Honesty, alertness, discipline, and constant vigilance.
Strong customer-service skills.
Ability to handle multiple priorities as a hands-on, results-oriented employee.
Ability to facilitate change, work as part of a team, and follow directions.
Ability to work with a sense of urgency.
Strong oral and written communication skills.

Responsibilities

Report on time to the assigned post in full uniform.
Maintain a professional image and greet customers, visitors, and employees politely and in a friendly manner.
Stay informed about revisions to post orders and general information distributed by the customer and Andy Frain Services.
Patrol property or maintain a fixed post, report suspicious activity, and investigate accidents and criminal acts.
Continuously monitor cameras or other equipment as specified in post orders.
Maintain knowledge of emergency policies, procedures, and regulations, and respond to alarms, incidents, and emergency situations.
Complete Daily Activity Reports, log book entries, incident reports, and other reports related to the assignment.
Recommend improvements to safety and loss-prevention processes based on daily observations.
Know the site's life-safety systems, fire panels, CCTV computer, and other relevant equipment; help ensure safe operation of elevators and access doors; and know authorized equipment-maintenance contractors.
Meet training and compliance guidelines established by Andy Frain Services and other agencies regulating the customer or market.
Communicate new security issues or changes to the Security Supervisor daily.
Perform building, perimeter, and parking-lot patrols; dispatch and coordinate the team; answer phones; check in contractors; escort materials and personnel; inspect security and fire exposures; and carry out special assignments.