Retail Security Officer

Andy Frain Services•Green Bay, WI

2d•Onsite

About The Position

This role involves providing security detail, establishing working relationships with customers and local authorities, and maintaining constant awareness of surroundings. The Security Officer must uphold a professional image and deliver excellent customer service. Duties may vary based on department size, organizational structure, geographic location, and post assignments. Reasonable accommodations may be made for ADA requirements. The overall function is to provide security detail as described, with potential variations based on post orders.

Requirements

High School Diploma and/or equivalent (GED).
Must be willing to submit to a background and drug screen; any offer of employment is contingent upon the successful completion of a background investigation.
Minimum 3 -- 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.
State Guard license is required.

Nice To Haves

A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.

Responsibilities

Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.