Retail Security Officer

OCS Group
Onsite

About The Position

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Requirements

  • Valid SIA License – Door Supervisor (DS) or Security Guarding required.
  • Strong observational skills with the ability to identify suspicious behaviour.
  • Proven ability to handle difficult situations calmly and professionally.
  • Excellent verbal and written communication skills for reporting and interactions.
  • A proactive and professional approach to ensuring safety and security.
  • Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

  • Act as a visible security presence within the store, deterring theft and anti-social behaviour.
  • Conduct regular patrols of the store premises, ensuring safety and security at all times.
  • Monitor CCTV and other security equipment to identify and respond to suspicious activities.
  • Carry out searches of individuals if required in accordance with company policies.
  • Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
  • Complete detailed and accurate incident and observation reports.
  • Liaise with store management and staff to address security concerns or potential threats.
  • Provide a professional and welcoming approach to customers, staff, and visitors.
  • Assist customers with directions or queries where needed.
  • De-escalate confrontational situations calmly and professionally.
  • Ensure compliance with all site-specific procedures, company policies, and legal requirements.
  • Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Benefits

  • professional development
  • career progression

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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