Retail Security Officer

OCS Group

15h•Onsite

About The Position

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Requirements

Valid SIA License – Door Supervisor (DS) or Security Guarding required.
Strong observational skills with the ability to identify suspicious behaviour.
Proven ability to handle difficult situations calmly and professionally.
Excellent verbal and written communication skills for reporting and interactions.
A proactive and professional approach to ensuring safety and security.
Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

Act as a visible security presence within the store, deterring theft and anti-social behaviour.
Conduct regular patrols of the store premises, ensuring safety and security at all times.
Monitor CCTV and other security equipment to identify and respond to suspicious activities.
Carry out searches of individuals if required in accordance with company policies.
Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
Complete detailed and accurate incident and observation reports.
Liaise with store management and staff to address security concerns or potential threats.
Provide a professional and welcoming approach to customers, staff, and visitors.
Assist customers with directions or queries where needed.
De-escalate confrontational situations calmly and professionally.
Ensure compliance with all site-specific procedures, company policies, and legal requirements.
Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.