Upscale Retail Security Part Time

Andy Frain Services•Oak Brook, IL

2d•Onsite

About The Position

The Retail Security Guard helps maintain a safe and welcoming environment for customers, employees, and vendors at Oakbrook Center in Oak Brook, Illinois. The role requires attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs. The guard patrols assigned areas or maintains a fixed post, controls access and traffic, monitors CCTV and security systems, responds to alarms and emergencies, identifies and reports suspicious activity and safety concerns, and completes activity logs and incident documentation. The role also includes inspecting the property for safety risks, supporting loss prevention, following post orders and emergency procedures, and providing professional assistance and directions to customers, employees, and visitors. The position is part-time, scheduled from 4:00 PM to 10:00 PM, and pays $17.50 per hour. The guard is expected to arrive on time in full uniform, remain engaged and proactive throughout the shift, and comply with safety, training, and other requirements.

Requirements

Strong customer service and communication skills.
Ability to stay alert and respond calmly in emergency situations.
Reliability, punctuality, and ability to follow directions.
Ability to write clear and accurate reports.
Professional appearance and demeanor.
State Guard license required.
High school diploma or equivalent (GED).
Willingness to submit to a background check and drug screen; employment offer is contingent on successfully completing the background investigation.
3–6 months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.

Nice To Haves

Prior security or customer-facing experience.
Familiarity with CCTV, alarms, or access control systems.
High attentiveness and situational awareness.
Dependability and a team-oriented approach.
Ability to multitask and work in a fast-paced environment.
Strong work ethic and sense of urgency.

Responsibilities

Patrol assigned areas or maintain a fixed post to monitor activity.
Control access points and manage pedestrian and vehicle traffic.
Identify and report suspicious activity, incidents, and safety concerns.
Respond to alarms, emergencies, and on-site incidents.
Monitor CCTV cameras and security systems.
Complete daily activity logs, incident reports, and required documentation.
Maintain awareness of surroundings at all times.
Follow post orders, company policies, and safety procedures.
Maintain knowledge of emergency response protocols.
Inspect the property for safety risks, including fire hazards and equipment issues.
Support loss prevention and recommend safety improvements.
Greet and assist customers, employees, and visitors professionally; provide directions and other support as needed.
Maintain a visible, approachable on-site presence.
Arrive on time in full uniform and remain engaged and proactive throughout the shift.
Follow safety, training, and compliance requirements.