Flex Retail Security Officer

Andy Frain Services•Albertville, MN

7d•Onsite

About The Position

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset. Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment. Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Requirements

Strong customer service and communication skills
Ability to stay alert and respond calmly in emergency situations
Reliable, punctual, and able to follow directions
Ability to write clear and accurate reports
Must present a professional appearance and demeanor
A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.

Nice To Haves

Prior security or customer-facing experience
Familiarity with CCTV, alarms, or access control systems

Responsibilities

Patrol assigned areas or maintain a fixed post to monitor activity
Control access points and manage pedestrian/vehicle traffic
Identify and report suspicious activity, incidents, or safety concerns
Respond to alarms, emergencies, and on-site incidents
Monitor CCTV cameras and security systems
Complete daily activity logs, incident reports, and required documentation
Maintain awareness of surroundings at all times
Follow all post orders, company policies, and safety procedures
Maintain knowledge of emergency response protocols
Inspect property for safety risks (fire hazards, equipment issues, etc.)
Support loss prevention and recommend safety improvements
Greet and assist customers, employees, and visitors in a professional manner
Provide directions and support as needed
Maintain a visible, approachable presence on-site
Control of entrances and movement of pedestrian and vehicle traffic.
Patrol of buildings and perimeters.
Escort of material and personnel.
Inspection of security and fire exposures.
Special assignments.
Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.