Mall Security Director

Securitas Security Services•Sunrise, FL

57d•Onsite

About The Position

The Retail Security Director is responsible for overseeing the daily operations of a designated client account, ensuring high-quality security services and operational excellence. This includes managing staffing needs (hiring, training, performance management), maintaining client relationships, ensuring compliance, and meeting financial and service-level goals. The role requires hands-on leadership, problem-solving, and after-hours availability for emergencies.

Requirements

Bachelor’s degree in Criminal Justice, Business Administration, or a related field or equivalent experience in contract security, law enforcement, military, or facilities management.
Minimum of 2 years of experience in business operations, management, or supervisory roles (experience level may vary based on client size/scope).
Proven ability to build and maintain client relationships.
Demonstrated experience in hiring, training, and retaining quality personnel.
Strong interpersonal, communication, and leadership skills.
Ability to manage multiple priorities and lead diverse teams in a fast-paced environment.
Experience with payroll, scheduling, and billing processes preferred.
Core Competencies: Staff and Financial Management, Integrity, Accountability, Problem Solving, Conflict Resolution, Time Management, Critical Decision Making, Customer Focus, Relationship Building, Motivation, Performance Direction, Result Driven Leadership.

Responsibilities

Lead the day-to-day security operations at assigned client sites.
Oversee and support a team of security personnel, including site and shift supervisors.
Manage scheduling, payroll, training, coaching, and disciplinary actions.
Ensure consistent delivery of professional security services that protect both people and property.
Coordinate necessary support services to meet operational and financial objectives.
Maintain compliance with company and client-specific policies, procedures, and standards.
Foster strong, professional relationships with clients and employees.
Ensure timely and effective communication regarding operations, performance, and client concerns.
Take proactive steps to resolve issues and respond to emergencies when needed.
Promote a positive work environment through open communication, recognition, and employee development.
Ensure accurate and timely completion of payroll, schedules, and required reporting.
Enforce all contractual requirements and ensure all documentation is current and compliant.
Assist with recruitment and participate in candidate selection and onboarding.
Provide or coordinate site-specific and annual training sessions for all security personnel.
Maintain and monitor post orders, procedures, uniforms, equipment, and other account resources.
Meet contractual scheduling commitments with minimal unbilled overtime.
Conduct regular performance evaluations and manage employee development.
Resolve employee grievances and maintain accurate personnel records.
Keep employees informed of company policies, updates, and job opportunities.
Ensure staff meet or exceed expectations through continuous coaching and support.
Must be available for emergency response outside of regular hours.

Benefits

Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work
Access to earned wages on a daily basis, prior to payday (Restrictions and fees may apply)
Competitive benefits
Flexible schedules