Retail Sales

Associated Scaffolding Company•Richmond, VA

14h

About The Position

The Retail Sales employee increases retail sales by assisting customers, preparing quotes and orders, building customer relationships, and supporting branch inventory and showroom needs. The position serves customers in person, by telephone, email, and during customer visits, while pursuing account growth and established sales and margin goals. The employee maintains accurate customer and sales records, coordinates with vendors and branch personnel, supports approved marketing activities and promotions, and follows company safety procedures. This description summarizes the role and is not an exhaustive list of duties or requirements; employment with Associated Scaffolding, Inc. is at will.

Requirements

At least 21 years old.
High school diploma or equivalent.
Current in-state driver's license with a good driving record.
Strong customer service skills.
Computer skills, including Word, Excel, and Outlook, and ability to learn company sales and inventory systems.
Positive attitude and ability to work as a team.
Excellent verbal and written communication skills.
Professional appearance.
Quick learner able to handle different functions.
Ability to multitask, remain organized, and maintain accurate records.
Ability to accurately enter, update, and retrieve customer, sales, and inventory information in company computer systems.
Must submit to drug testing, a criminal background check, review of driving record, and E-Verification of eligibility to work in the United States.
Physical ability to move, lift, or leverage weights up to 70 pounds at the stated frequencies: 10 pounds often; 20, 30, 40, 50, and 70 pounds sometimes.
Ability to perform standing, stooping, bending, reaching, walking, and keyboarding as often as required, and to use a telephone, computer, communicate in person and in writing, and read as often as required.

Responsibilities

Assist customers and recommend appropriate retail products.
Develop and maintain relationships with new and existing customers; identify customer needs in person, by telephone, by email, and during customer visits.
Follow up on sales leads, quotes, and customer orders; pursue account growth and new business opportunities, including developing larger customer accounts.
Work toward established sales and margin goals.
Maintain accurate customer and sales activity records.
Make jobsite and customer office visits as assigned.
Communicate consistently with customers and branch personnel.
Prepare accurate quotes, bids, and sales orders, including bids for assigned government contract opportunities.
Obtain required approvals for discounts, special pricing, and nonstandard terms.
Maintain current product knowledge and participate in product training and sales meetings.
Monitor customer demand and stock levels; assist with inventory counts, restocking, and showroom displays.
Use Infor to review product availability, track sales activity, and follow up on orders.
Identify slow-moving items and communicate inventory needs to management.
Support approved marketing activities and monthly specials; implement approved vendor promotions.
Address customer concerns promptly and refer issues requiring additional authority, service issues, or conflicts to management as needed.
Coordinate with vendors and branch personnel on product information, availability, and special orders.
Work cooperatively with the manager and branch personnel.
Attend networking events as assigned.
Follow company safety procedures and perform other duties or special tasks as assigned by the manager.