Retail Sales Technician (Electronic Repair)

Asurion • Cranberry, PA

1d • Onsite

About The Position

This position is for a Retail Sales Expert at uBreakiFix, a company that specializes in electronic device repair. The role is designed for individuals who possess strong people skills alongside technical aptitude, aiming to combine customer service with hands-on tech work. It's presented as an opportunity to advance a career in technology by integrating gadget repair with customer interaction. uBreakiFix is part of Asurion, a global leader in tech solutions, offering services ranging from cellphone insurance to comprehensive repairs and replacements for various devices. Asurion fosters a work culture guided by "The Asurion Way," emphasizing values such as Customer First, One Team, Divine Discontent, and Acting with Integrity, ensuring employees are valued regardless of their position.

Requirements

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• Flexibility to work retail store hours.
• Ability to multitask easily.

Nice To Haves

• A basic knowledge of electronic devices

Responsibilities

• Be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• Work towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Multitask seamlessly across the intersection of retail, tech, and sales.

Benefits

• Starting Pay: $17 per hour + earn unlimited sales incentives.
• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• High-quality paid training.
• Resources, training, and opportunities to elevate your career and support your personal and professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees