Retail Sales Team Lead

2020 Companies•Dallas, TX

12d•$52,000 - $70,200•Onsite

About The Position

The Retail Sales Team Lead is a regular, full-time leadership position representing Reliant Energy at retail big-box stores. The Team Lead is responsible for growing and managing a team of Energy Pros while also achieving personal sales results. The role includes training, coaching, and mentoring team members on sales, brand awareness, product knowledge, and sales techniques, and helping resolve issues. The Team Lead oversees multiple retail locations, motivates Sales Associates to engage customers about Reliant solutions, assesses customer needs, and helps the team offer tailored solutions and overcome objections. The position also involves managing team production, supporting sales closures, maintaining customer satisfaction, and ensuring accurate reporting and compliance with company policies and procedures.

Requirements

High school diploma or GED.
Demonstrated long-term excellent sales performance.
Excellent communication, presentation, interpersonal, and problem-solving skills.
Integrity and commitment to customer satisfaction.
Ability to multitask in a fast-paced team environment.
Availability to work evenings, weekends, and holidays as needed.
Ability to work autonomously with excellent time-management skills.

Nice To Haves

Fluency in both English and Spanish, including the ability to read, write, and speak Spanish.

Responsibilities

Welcome customers courteously, offer assistance, assess their needs, and suggest products.
Meet or exceed monthly personal sales goals and established weekly or monthly team sales goals.
Oversee management of multiple retail big-box store locations.
Motivate Energy Pros to engage consumers about Reliant solutions.
Train, coach, and mentor team members in sales, brand awareness, product knowledge, sales techniques, and customer service.
Help team members uncover customer desires, deliver tailored solutions, overcome objections, and close sales.
Assess client needs and identify opportunities to improve energy efficiency.
Collaborate with the team to accomplish sales goals and recognize success.
Deliver strong sales results and an exceptional customer experience.
Professionally resolve customer complaints and escalate them when appropriate.
Follow up on client deposits.
Ensure compliance with company policies and procedures.
Submit work schedules accurately to the Manager for approval.
Track inventory receipts and counts accurately, as appropriate.
Track and communicate all activity accurately to Retail Operations.
Perform other duties as assigned.